The purpose of this panel is to provide a general overview and discussion of trust relationships in sociotechnical systems. The panel will be composed of five well-known experts in complex systems research and will offer differing views on the concept of trust in these systems. The panel will consist of a brief introduction sociotechnical and macroergonomic theory followed by a comprehensive overview of conceptualizing trust as a sociotechnical construct. The range of concepts discussed in this panel include: trust in and through technologies, interpersonal trust in virtual teams and virtual agents and trust in particular domains such as health care, and driving. This panel will highlight successful projects or approaches to conceptualizing trust in complex work systems that include individuals, groups and technologies.
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