This panel examines the relationship between methods and business strategy: how should an organization spend whatever budget it has for user research? Despite the many in-depth explorations of user experience research methodology, practitioners—especially user experience managers—still struggle with the challenge of choosing the research that will add the most value to their company's products and services. This panel will reveal how and why some of the best managers in the human-computer interaction community make these decisions.
Get full access to this article
View all access options for this article.
References
1.
BraunK.GadneyM.HaugheyM.RoselliA.SynstelienD.WalterT.WertheimerD.HolzschlagM. E.LawsonB. (2002). Usability: The Site Speaks for Itself. United Kingdom: Glasshaus.
2.
DahlbäckN.SwamyS.NassC.ArvidssonF.SkågebyJ. (2001). Spoken Interaction with Computers in a Native or Non-Native Language - Same Or Different?Proceedings INTERACT, 2001.
3.
DongJ.KelkarK.BraunK. (2007). Getting the Most Out of Personas for Product Usability Enhancements. Usability and Internationalization, HCI and Culture (Lecture Notes in Computer Science Book Series), edited by AykinNuray, Berlin Heidelberg: Springer.
4.
KaasgaardK. (2000). Software Design & Usability. Copenhagen, Denmark: Copenhagen Business School Press.
5.
KantnerL.BraunK.CarlsonJ.L. (2009). When Product Teams Observe Field Research Sessions: Benefits and Lessons Learned. UPA 2009 Conference Proceedings.
6.
KantnerL.Hinderer SovaD.RosenbaumS. (2003). Alternative Methods for Field Usability Research. SIGDOC 2003 Proceedings.
7.
RosenbaumS. (2000). Not Just a Hammer: When and How to Employ Multiple Methods in Usability Programs. UPA 2000 Conference Proceedings.
8.
RosenbaumS. (2008). The Future of Usability Evaluation. In Maturing Usability, edited by LawE.HvannbergE.CocktonG., London: Springer HCI Series.
9.
SwamyS. (2007). How Should You Frame Questions to Measure User Attitudes Accurately? An Experimental Design Study. HCI (11) 2007: 496–505.
10.
WilsonC.RosenbaumS. (2005). Direct and Indirect Measures of External ROI. In Cost-Justifying Usability: An Update for the Internet Age, edited by BiasR.MayhewD., San Francisco: Morgan Kaufmann Publishers.
11.
WilsonC. E. (2006). Triangulation: The Explicit Use of Multiple Methods, Measures, and Approaches for Determining Core Issues in Product Development. Interactions, 13, 6 (Nov. 2006), 46–ff.
12.
WilsonC. E. (2007). The Problem with Usability Problems: Context is Critical. Interactions, 14, 5 (Sep. 2007), 46–ff.
13.
WilsonC. E. (2007). Designing Useful and Usable Questionnaires: You Can't Just “Throw a Questionnaire Together”. Interactions, 14, 3 (May. 2007), 48–ff.
14.
WilsonC. E. (Ed.). (2009). User Experience ReMastered: Your Guide to Getting the Right Design. Burlington, MA: Morgan Kaufmann.
15.
WixonD. (2005). Is ROI an Effective Approach for Persuading Decision Makers on the Value of User-Centered Design? Panel Discussion at Conference on Human Factors in Computing Systems (CHI 2005).
16.
WixonD.RameyJ. (1996). Field Methods Casebook for Software Design. New York: John Wiley & Sons, Inc.
17.
WixonD.WilsonC. E. (1998). The Usability Engineering Framework for Product Design and Evaluation. Handbook of Human-Computer Interaction (Second Edition). Amsterdam, The Netherlands: Elsevier, pp. 653–688.
