Sage Journals: Discover world-class research

Abstract

Macrocognition has been conceptualized by researchers in a number of ways depending on the perspective of the different disciplines. For this research the focus is on cognition in collaboration contexts, where problem solving teams collaborate on short-term situations which require rapid action to be taken against specific missions. We employed an empirical process for evaluating a model of team collaboration by analyzing and coding transcripts or chat logs that transpired during several real-world problem-solving events. Traditional collaboration systems are domain independent, thus they do not always support the difficult cognitive aspects of the task. The goal for the research reported here is to understand the role of cognition in teams who are collaborating to solve challenging, unique, information-rich problems and to apply this understanding to make recommendations for collaboration support.

Get full access to this article

View all access options for this article.

References

Brehmer

(1992). European Approaches to the Study of Decision Making: Focus on Process. The 27^th International Applied Military Psychology Symposium: A Focus on Decision Making Research. Office of Naval Research Europe Reports, Number 92-4-W. 4 August 1992.

Burke

C. S.

(2007). Panel Discussion on Macrocognition. Eighth International Conference on Naturalistic Decision Making. Asilomar, CA.

Cacciabue

P. C.

Hollnagel

(1995). Simulation of Cognition: Applications. In Hoc

Cacciabue

P. C.

Hollnagel

(Eds.), Expertise and Technology: Cognition and Human-Computer Cooperation. (pp. 55–73). Hillsdale, NJ: Erlbaum.

Fiore

S. M.

Smith-Jentsch

K. A.

Salas

Warner

Letsky

(2009). Toward an Understanding of Macrocognition in Teams: Developing and Defining Complex Collaborative Processes and Products. Theoretical Issues in Ergonomic Science.

Hutchins

S. G.

Kendall

(2009). Use of a Team Collaboration Model in Assessing Knowledge Management Technology. In Proceedings of the 9^th International Naturalistic Decision Making Conference, British Computer Society, London, UK.

Hutchins

S. G.

Kendall

(in press). The Role of Cognition in Team Collaboration during Complex Problem Solving. To appear in Mosier

K. L.

Fischer

U. M.

(Eds.), Informed by Knowledge: Expert Performance in Complex Situations. Taylor and Francis.

Klein

(1993). Sources of Error in Naturalistic Decision Making Tasks. In Proceedings of the 37^th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA.

Klein

Phillips

J. K.

Rall

E. L.

Peluso

D. A.

(2007). A Data-Frame Theory of Sensemaking. In Hoffman

(Ed.), Expertise Out of Context. Lawrence Erlbaum Associates, New York.

Klein

Ross

K. G.

Moon

B. M.

Klein

D. E.

Hoffman

R. R.

Hollnagel

(2003). Macrocognition. IEEE Intelligent Systems, 18(3), 81–85.

10.

Landis

J.R.

Koch

G.G.

(1977). The Measurement of Observer Agreement for Categorical Data in Biometrics. Volume 33. Retrieved on May 19, 2009 from http://www.citeulike.org/user/proborc/article/450477.

11.

Letsky

Warner

Fiore

S. M.

Rosen

Salas

(2007). Macrocognition in Complex Team Problem Solving. In Proceedings of the 12^th International Command and Control Research & Technology Symposium, Newport, RI, June 19–21, 2007.

12.

Montgomery

(1983). Decision rules and the search for a dominance structure: Towards a process mode of decision making. In Humphreys

Svenson

Vari

(Eds.), Analyzing and aiding decision processes. Amsterdam: North-Holland.

13.

Montgomery

(1989). From cognition to action: The search for dominance in decision making. In Montgomery

Svenson

(Eds.), Process and structure in human decision making. Chichester: Wiley.

14.

Mosier

K. L.

Fischer

U.M.

(Eds.), (In press). Informed by Knowledge: Expert Performance in Complex Situations. Taylor and Francis.

15.

Salas

Dickinson

Converse

Tannenbaum

(1992). Toward an Understanding of Team Performance and Training. In Sweezey

Salas

(Eds.) Teams: Their Training and Performance. Norwood, NJ: Ablex Publishing.

Understanding Cognition in Team Collaboration through use of Communications Analysis

Abstract

Get full access to this article

References