Understanding Coordination Challenges in Urban Firefighting: A Study of Critical Incident Reports

Abstract

This paper explores the central role played by coordination during fire incident response. Following preliminary investigations based on other methods, the authors analyzed a corpus of 29 critical incident reports produced by one fire department's safety services. Urban firefighting is a complex domain in which members' activities need to be highly synchronized in order to reach common operational and safety goals. As the work environment challenges the capacity of firefighters to coordinate efficiently, coordination breakdowns might occur, creating safety threats as role interdependencies become difficult to manage.