Abstract
One of the primary rationales offered by practitioners for rejection or significant adaptation of systems after fielding is lack of “trust.” As others have noted, the “trust” concept covers a vast territory and it is challenging to translate the literature into targeted design guidance for building and maintaining trust. In this paper, we specifically examine dynamic relationships of reciprocity and its effect on trust. This will be examined by considering five sensitive information repositories. We posit several concepts and relationships that may provide some traction in analyzing, measuring, and predicting effective and ineffective design of sensitive information repositories. Advances in our understanding of what variables foster desirable “reciprocal” interactions (increasing trust) might be particularly helpful for systems that do not have time for long deliberations or have serious consequences for leaking highly sensitive information.
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