Dynamics of Reciprocal Collaborative Trust in Sensitive Information Repositories

Abstract

One of the primary rationales offered by practitioners for rejection or significant adaptation of systems after fielding is lack of “trust.” As others have noted, the “trust” concept covers a vast territory and it is challenging to translate the literature into targeted design guidance for building and maintaining trust. In this paper, we specifically examine dynamic relationships of reciprocity and its effect on trust. This will be examined by considering five sensitive information repositories. We posit several concepts and relationships that may provide some traction in analyzing, measuring, and predicting effective and ineffective design of sensitive information repositories. Advances in our understanding of what variables foster desirable “reciprocal” interactions (increasing trust) might be particularly helpful for systems that do not have time for long deliberations or have serious consequences for leaking highly sensitive information.

Get full access to this article

View all access options for this article.

References

Arkes

Shaffer

Medow

(2006). Does decision aid use influence malpractice verdicts? Proceedings of the 28th Annual Meeting of the Society for Medical Decision Making.

Arkes

Shaffer

Medow

. (2007) Patients Derogate Physicians Who Use a Computer-Assisted Diagnostic Aid. Medical Decision Making, 27(2):189–202.

Bolton

Ockenfels

(2000). ERC: A Theory of Equity, Reciprocity, and Competition. The American Economic Review, 90(1), 166.

Landsbergen

(1987) A credibility model of policy decision making: Effects of computer media, advocacy, and policy. Unpublished doctoral dissertation: Syracuse University.

Landsbergen

Gerke

(2006), Human Error, Trust and Trustworthiness. Battelle Institute, Battelle Policy Days Committee, O. E. R., Ohio Trustworthy Information Systems Handbook. 2001: Columbus, Ohio p. 63.

Lee

(1997) Realizing the Full Potential of the Web, Based on a talk presented at the W3C meeting London, 12/3/1997.

Lee

Katrina

(2004) Trust in Automation: Designing for Appropriate Reliance. Human Factors, Vol. 46.

Norman

Donald A.

(1993) Things that make us smart - Defending human attributes in the age of the machine. Reading, MA: Addison-Wesley.

Mccabe

Rigdon

Smith

(2003). Positive reciprocity and intentions in trust games. Journal of Economic Behavior and Organization 52(2):267–275.

10.

Smith

P. J.

McCoy

Layton

(1997). Brittleness in the design of cooperative problem-solving systems: The effects on user performance. IEEE Transactions on Systems, Man, and Cybernetics, 27(3), 360–370.