Sage Journals: Discover world-class research

Abstract

Automation has become increasingly prevalent in modern day society. With this progress, the shift from operators serving as active controllers (directly involved with the system) to supervisory controllers (indirect management of a system) has become more common. Accompanying this evolution of the operator from their original role, there is a need to explore the components that influence effective cooperation between operators and semi-autonomous agents. Two key factors moderating this relationship are operator trust in the agent and the complexity of the task itself (i.e., number of agents an operator monitors). This work examines trust and automation theory as it applies to an operator monitoring a complex, two agent, simulated search-and-rescue task. The effect of source characteristics of the two automated systems will be evaluated across reliability conditions for their impact upon reliance and perceived trust of automation. The purpose of this research is to extend knowledge in the theory of human-agent trust interaction and offers potential applied benefits in leveraging the aspects of system design that lead to optimizing human-agent interaction in a complex and possibly imperfect system.

Get full access to this article

View all access options for this article.

References

Bass

E.J.

Pritchett

A.R.

(2006). Human-automated judgment learning: Enhancing interaction with automated judgment systems. In Kirlik

(Ed.). Human-technology interaction: Methods and models for cognitive engineering and human-computer interaction, (pp. 114–126). New York: Oxford University Press.

Beck

H.P.

Dzindolet

M.T.

Pierce

L.G.

(2002). Operators' automation usage decisions and the sources of misuse and disuse. Advances in Human Performance and Cognitive Engineering Research, 2, 37 78.

Bliss

J.P.

(1993). Alarm reaction patterns by pilots as a function of reaction modality. Unpublished doctoral dissertation, University of Central Florida. Orlando, Florida.

Dzindolet

M.T.

Pierce

L.G.

Beck

H.P.

Dawe

L.A.

(2002). The perceived utility of human and automated aids in a visual detection task. Human Factors, 44, 79 94.

Dzindolet

M.T.

Pierce

L.G.

Beck

H.P.

Dawe

L.A.

Anderson

W.B.

(2001). Predicting misuse and disuse of combat identification systems. Military Psychology, 13(3), 147 164.

Lee

J.D.

Moray

(1994). Trust, self-confidence, and operators' adaptation to automation. International Journal of Human-Computer Studies, 40, 153 184.

Lee

J.D.

See

K.A.

(2004). Trust in automation: Designing for appropriate reliance. Human Factors, 46(1), 50 80.

Muir

B.M.

(1994). Trust in automation: Part I. Theoretical issues in the study of trust and human intervention in automated systems. Ergonomics, 37(11), 1905 1922.

Parasuraman

Riley

(1997). Humans and automation: Use, misuse, disuse, abuse. Human Factors, 39(2), 230 253.

10.

Reeves

Nass

(1996). The media equation: How people treat computers, television, and new media like real people and places. New York: Cambridge University Press.

11.

Rempel

J.K.

Holmes

J.G.

Zanna

M.P.

(1985). Trust in close relationships. Journal of Personality and Social Psychology, 49(1), 95 112.

12.

Ross

LaCroix

(1996). Multiple meanings of trust in negotiation theory and research: A literature review and integrative model. International Journal of Conflict Management, 7, 314 360.

13.

Rotter

J.B.

(1967). A new scale for the measurement of interpersonal trust. Journal of Personality, 35(4), 651 665.

14.

Sheridan

T.B.

(2002). Humans and automation: System design and research issues. Santa Monica, CA: John Wiley & Sons, Inc.

15.

Sheridan

T.B.

Hennessy

R.T.

(1984). Research and modeling of supervisory control behavior. Washington, DC: National Academy.

16.

Sparaco

(1995). Airbus seeks to keep pilot, new technology in harmony. Aviation Week and Space Technology, 62–63.

17.

Young

M.S.

Stanton

N.A.

(2001). I didn't do it: Accidents of automation. In Smith

M.J.

Salvendy

Harris

Koubek

R.J.

(Eds.), Usability evaluation and interface design: Cognitive engineering, intelligent agents and virtual reality, (pp. 1410–1414). Mahwah, NJ: Lawrence Erlbaum Associates.

Empirical Examination of Trust in Automation Across Multiple Agents in a Search and Rescue Operation

Abstract

Get full access to this article

References