Ten-Print Fingerprint Capture: Effect of Instructional Modes on User Performance

Abstract

Despite the increased deployment of biometric technologies in United States government applications, not enough attention is being paid to the human factors that such technologies involve. The use of biometric applications will be unfamiliar to many users, who may neither understand nor be comfortable with the technology. Currently, U.S. Customs and Border Protection (CBP) Officers are critical in communicating and training users in the acquisition of fingerprints. Since user behavior can affect both the throughput of the system as well as the quality of the captured images, guidelines for developing interactions with biometric applications that increase throughput and image quality would be valuable. This study examines the effect of instructional modes on user performance. Posters were not as effective in providing instructions to users as video or verbal instructions.

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