Abstract
Cognitive Work Analysis is widely considered to offer a strong method for analysing domains that are not rigidly defined; where novel problem solving and unanticipated factors demand flexibility in operator performance. However, CWA is also thought to be unwieldy and time consuming. Recent work conducted on tight budgets has necessitated the development of methods to improve the coordination, integration and communication of work between CWA analysts. In particular, the use of Critical Decision Method for generating data, the use of exemplars for improving analysis validity and reliability, and the animation of outputs for communication purposes, have proven key in developing CWA-based design recommendations quickly and cost-effectively. This paper describes these efforts and provides some examples of the outputs.
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