We conducted a cognitive work analysis to elicit the strategies of cardiac nurse coordinators (NCs). NCs field telephone calls from cardiology and cardiac surgery patients and make recommendations based on determinations of the severity of the patient's condition. We used a semi-structured interview technique to elicit various strategies. We then developed a decision making tool that deliberately supports these strategies. In this paper we discuss the elicitation of strategies and the transfer of these strategies into a design artifact.
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