Evaluation of Human Performanace in a Supervisory Inspection Task Monitoring Multiple Hybrid Inspection Systems

Abstract

The demand for consistent quality has led to 100% inspection using automated systems rather than the traditional sampling with human inspectors. However, these automated systems cannot adapt to novel situations to meet the required performance without human intervention. The need for costeffective and superior inspection performance has resulted in hybrid systems in which the functions are allocated depending on the capabilities of humans and machines. With the increasing availability of computer technology due to decreased costs and size, the role of humans in inspection systems is changing from that of a continuous “online” inspector to that of a supervisor of multiple tasks. This study uses a computer-based visual inspection simulator to investigate the role of the human as a supervisor in inspection systems, with the main focus on the effect of performance of one hybrid inspection system on human decision to intervene in another system to optimize the inspection performance.

Get full access to this article

View all access options for this article.

References

Drury

C.G.

(1978). Integrating human factors in statistical process control. Human Factors, 20(5), 561–570.

Greenstein

J.S.

Arnaut

L.Y.

Revesman

M.K.

(1986). An empirical comparison of model-based and explicit communication for dynamic human-computer task allocation. International journal of Man Machine Studies, 24, 335–363.

Jiang

Bingham

Master

Gramopadhye

A. K.

Melloy

(2002). A visual inspection simulator for hybrid environments. International Journal of Industrial Engineering: Theory, Applications and Practice, 9(2): 123–132.

Lee

J. D.

Moray

(1992). Trust, control strategies and allocation of function in human-machine systems. Ergonomics, 35(10), 1243–1270.

Lee

J.D.

Moray

(1994). Trust, self-confidence, and operator's adaptation to automation. International Journal of Human-Computer Studies, 40, 153–184.

Master

(2001). Measurement of trust over time in hybrid inspection systems. Unpublished M.S. Thesis, Clemson University, Clemson, SC.

Muir

B. M.

(1987). Trust between humans and machines, and design of decision aids. International Journal of Man-Machine Studies, 27, 527–539.

Muir

B. M.

(1989). Operator's trust in and use of automatic controllers in a supervisory process control task. Unpublished Ph.D. Dissertation, University of Toronto, Toronto.

Muir

B. M.

(1994). Trust in automation. Part I: Theoretical issues in the study of trust and human intervention in automated systems. Ergonomics, 37, 1905–1922.

10.

Muir

B. M.

Moray

(1996). Trust in automation. Part II: Experimental studies of trust and human intervention in a process control simulation. Ergonomics, 39, 429–460.

11.

Sheridan

T. B.

Hennessy

R.T.

(1984). Research and modeling of supervisory control behavior, National Academy Press, Washington.

12.

Sheridan

T.B.

(1988). Trustworthiness of command and control systems. Proceedings of IFAC Man Machine Systems, Oulu, Finland, 427–431.

13.

Sheridan

T.B.

(1997). Supervisory control. In Handbook of Human Factors and Ergonomics, 2nd Edition, (Ed. Salvendy

). John Wiley and Sons, New York, 1295–1324.