Abstract
The Web environment produces new challenges for Human Factor specialists who are transitioning their development organizations and clients from traditional software media to Web-based applications. While the Web offers new potential for deployment, its technical capabilities often limit techniques for user interaction and data manipulation PC-based GUIs offer. Conventions for operation of web applications are still ill-formed; concepts for website design rarely translate well to the design of task-based, enterprise-level applications; and stakeholders often mistake their own, idiosyncratic operation of websites as premises for effective design. This paper teaches practitioners techniques for creating or migrating software applications from traditional media to the Web, based on a case study of creating a web-access cargo management system. Discussion includes dealing with unrealistic visions of an application's operation in relation to the user population who will be operating it, developing alternatives to traditional forms of personnel training, and creating new controls and interaction schema.
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