Designing Work-Centered Performance Support Solutions for Operators of a Complex and Evolving System

Abstract

This paper describes the design of a performance support toolset to be used in a complex and changing satellite operations domain. In this paper, we focus on a subset of the design challenges encountered during the process of designing this toolset. This subset of design challenges includes enhancing intra-team communications in a time-limited environment; improving information comprehension; supporting users in both low and a high tempo operations; and supporting users in future conditions and during the transition to those future conditions. This paper is intended to demonstrate the valuable contributions of the research literature and of the domain experts who will be using the toolset to the design of work-centered solutions. In addition, this paper is intended to serve as a resource for other design efforts facing similar challenges.

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