Are there Age-Related Differences in Problem Solving on the World Wide Web?

Abstract

The present study investigated the Web-based problem solving strategies of 16 younger and 16 older experienced Web users. Participants searched for answers to 8 search tasks varying in complexity. Three questions were addressed in this study: (1) Are there age-related differences in success?, (2) If differences in success emerge, are these age-related differences quantitative (e.g., number of strategies)?, or (3) Are these age-related differences qualitative (e.g., type of strategies)?. Overall, younger adults were more successful finding the correct answer to the search tasks. However, this was not due to the number of strategies used, but instead was related to the type of strategy used. Older adults were more likely to use a top-down strategy (i.e., system tool) to find an answer to the search tasks. In general, unsuccessful searchers used significantly more top-down strategies than successful searchers. The implications for these findings are discussed.