Distributed Cognition in Shared Information Spaces

Abstract

This study examined higher order perception, cognition, and individual-cultural differences as a basis for the rapid use of knowledge in complex problems requiring distributed team members. Previous research suggests that when complex problem-solving teams acquire perceptually anchored knowledge and engage in perceptual contrasts and comparisons, team members may spontaneously access knowledge given similarly situated problems. Our premise is that perceptual anchors may provide the basis for formulating shared mental models, which can be used to assess situations and resolve differences in individual, unique knowledge. However, distributed cognition settings may diminish the development of these models despite the advantages of perceptual anchors. Because distributed cognition often incurs through shared information spaces, this study utilized chatrooms to enact a distributed environment. Initial analyses partially support previous research (McNeese, 2000) that has examined the role of cognitive processes in facilitating knowledge acquisition and transfer. Individual problem solvers show positive transfer but distributed team members do not. Gender and ethnicity may also impact acquisition and transfer results. Results suggest the need for intelligent interfaces/collaborative technologies to improve effectiveness and efficiency in appropriating perceptual differentiation in distributed cognition.