Software agents represent a radical departure from earlier monolithic approaches to artificial intelligence by introducing intelligence in small packages in many different places. For each instance of potential aiding there are two questions: 1- can a software agent perform the task? and 2- can the agent's assistance contribute to team performance? Our research addresses these two issues by demonstrating the feasibility of sophisticated agent assistance in scenario-based technology demonstrations and investigating the contribution of agent assistance to human team performance using simplified, controllable laboratory experiments.
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