Increasing innovation in technology has led to the rapid development of systems and tools, and evolution of working environment and style. Strategies were developed to improve the efficiency of systems and tools. The objective is to formulate a framework for strategy building. The phases are: (1) identifying system characteristics, (2) identifying user characteristics, (3) expert analyses, (4) extracting expert analyses, and (5) building strategy set.
Get full access to this article
View all access options for this article.
References
1.
BhavnaniS.JohnB. (1998). Delegation and Circumvention: Two Faces of Efficiency. Proceedings of the CHI' 98 conference on Human Factors in Computing Systems, 273–280. New York: ACM.
2.
BhavnaniS.JohnB. (2000). The Strategic Use of Complex Computer Systems. Human Computer Interaction, 15, 107–137.
3.
BrunerJ. (1983). In search of mind: Essays in autobiography. New York: Harper and Row.
4.
CsikszentmihaliM. (1996). Creativity. New York: Harper Collins.
5.
DavisJ. R.DavisA. B. (1998). Effective training strategies: A comprehensive guide to maximizing learning in organizations. San Franscisco: Berett-Koehler.
6.
DoaneS. M.PellegrinoJ. W.KlatzkyR. L. (1990). Expertise in a Computer Operating System: Conceptualization and Performance. Human Computer Interaction, 5, 267–304.
7.
FordR. (2000). Real-Time Learning: The Classroom Is Closed. Ergonomics in Design, 8, 4, 17–24.
8.
HoffmanR. R.WoodsD. D. (2000). Studying Cognitive Systems in Context: Preface to the Special Section. Human Factors, 42, 1, 1–7.
9.
KirbyM.MillerN. (1996). MEDLINE searching in Colleague: Reasons for Failure or success of untrained users. Medical Reference Services Quarterly, 5, 17–34.
10.
MarchioniniG. (1989). Information seeking in electronic encyclopedias, Machine-Mediated Learning, 3, 3, 21–26.
11.
NewellA.SimonH. A. (1972). Human problem solving. Englewood Cliffs, NJ: Prentice Hall.
12.
NormanD., (1988). The Design of Everyday Things. Doubleday, New York.
13.
SchaafstalA.SchraagenJ. M.BerloM., (2000).
14.
Cognitive Task Analysis and Innovation of Training: The Case of Structured Troubleshooting. Human Factors, 42, 1, 87–101.
15.
SingleyM. K.AndersonJ. R. (1989). Transfer of Cognitive Skill. Cambridge, MA: Harvard University Press.
16.
SieglerR. S.JenkinsE. (1989). How Children Discover New Strategies. Hillsdale, NJ: Erlbaum.
17.
SkinnerB. F. (1950). Are theories of learning necessary?Psychology Review, 57, 193–216.