The Role of Usability Testing in Healthcare Organizations

Abstract

This panel will include practical examples of how physicians, nurses, and quality managers have utilized usability testing activities to help their healthcare organization. Some used it to provide crucial information to support procurement decisions. Others used data from usability testing to understand where to focus training and other implementation efforts. Usability testing helped some create teachable moments while imparting the concepts and framework of human factors engineering. Some panelists will talk about the aspects of healthcare organizational culture that stand in the way of implementing usability testing. All panelists will discuss the key decision makers in their health care organization who should be part of this important effort.