Abstract
The Consumer Product Safety Commission (CPSC) communicates safety information to the public through a variety of means, including the Commission's website (www.cpsc.gov). There are a wide variety of resources available to website visitors including Commission press releases, child-related safety information and access to a library of CPSC related documents. In order to assess the ease of accessing information on the CPSC website, three tasks which required study participants to locate certain information on the website were defined. Five subjects were then recruited to perform the searching tasks. Narrative comments by the study participants as they performed the searches and the time taken to find the required information. The results indicate that technologically adept users can successfully locate specific information on the website with the search engine available at the time of the study, but the search engine protocol could be improved.
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