Putting Cognitive Work Analysis to Work in Industry Practice: Integration with ISO13407 on Human-Centered Design

Abstract

This paper investigated how to conduct concrete design for industrial systems to conform to the recently-established Human-Centered Design standard ISO13407 (ISO). Referring to Sanderson et al.'s (1999) System Life Cycle (SLC) research, we adopted the Cognitive Work Analysis (CWA) framework as one useful and concrete designing method for industrial systems design to conform to ISO. Based on this idea, we compared three approaches ISO, SLC, and CWA and surveyed the match between ISO and CWA. From this study, we learned that integrating this research would provide great benefits to expand and improve the ISO concept for industrial systems, to give SLC a concrete methodological perspective, and to facilitate CWA technology transfer to practical design. As a result of these benefits, designers for industrial systems can get more structured ways of conducting adequate designs to help workers adapt to any demands and also to conform to ISO. An industry case study with a design example of a pump plant system supported our ideas. Also, we could confirm that much of the required information for ISO could be extracted by CWA. Therefore, the CWA models would not only be useful tools for industrial system designers in all of the SLC stages, but they also would be helpful to make our designs conform with the ISO standard.