Abstract
Supervision of command and control tasks requires monitoring and maintaining situation awareness of multiple on-going tasks performed by other agents and systems. Automation may aid the user, but realistic automation is often not totally reliable. Sophisticated users may learn to use even unreliable automation to their advantage if 1) they employ a strategy such as “trust-but-verify”, and 2) the user interface supports this strategy by integrating information about the situation with the display of what the automation is doing. The trust-but-verify strategy can be broken into two parts: 1.1) conditional trust and 1.2) qualitative verification. Conditional trust involves knowing when the situation is conducive to trusting the automation. Qualitative verification involves using the automation as a guide or input into manual decision making.
Get full access to this article
View all access options for this article.