Abstract
This paper intends to discuss the concepts of knowledge, information and data and their use on a Competitive Intelligence process. An information concept is presented and the information science influences on the way that it has been used, as so data gathering as internal expert service process support. A relationship between the Competitive Intelligence process approach and the use of the established resources for information process using electronic media is displayed. There is a difference among data, information and knowledge taking the reader up to the Competitive Intelligence and Knowledge Management concepts found at current literature over this subject. A user connection to knowledge is described in order to make a distinction between the knowledge universe and the user universe, taking the recorded knowledge as a “bridge” connecting both universes. The knowledge universe access way is taken by the language that is in use, while at user universe is represented by the retrieval system that is adopted. A discussion over the frontiers and aspects of each universe is held, as well as the condition for inter-relationship, resulting in an idealistic representation for the user and knowledge relationship. Finally, this paper presents a few points that illustrate the Information Science contributions for the Knowledge Management process.
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