Abstract
Common accident and near miss analysis systems (ANMAS) often fails to transfer safety-related knowledge, which match to the demands of technicians in operating, maintaining and designing technical components in high hazard industries. This paper emphasis on problem solving processes in safety-critical event analysis teams, which are identified as key units for the transfer and storage of implicit knowledge in ANMAS. Computer-mediated communication is evaluated in terms of considered event information, the quantity of identified causal relations and learning gains through the analysis. Results indicate a acceleration in collecting information and a suppression of the learning success in computer-mediated event analysis teams. No significant differences were found between FTF and CMC were found for the conceptualization of causes and contributing factors. Results are discussed according to current issues of computer-supported ANMAS.
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