Change Management as Risk Factor?

Abstract

Organizational changes that apparently are unrelated to risk and safety management may in fact be very relevant to the level of process and work safety, e.g. based on “objective” parameters like work load and “subjective” parameters like motivation. Therefore, assessments of an organization's risk quality should take into account the change management during major organizational changes. To help such assessments especially in insurance audits, three change scenarios were chosen (downsizing, mergers&aquisitions, business process reengineering) and parameters describing effective change management for these scenarios selected. The parameters and their rationale as well as the procedure for their use during audits are presented.