Development of a Railway Ergonomics Control Room Assessment Package (Recap)

Abstract

This paper discusses one of the tools developed as part of a Railway Ergonomics Control Assessment Package (RECAP) which will be used to benchmark current human factors operations and assess the impact of new centralised control rooms on the performance and safety of the railway network. The questionnaire included sections covering areas such as workplace design, work environmental conditions, work attitude, occupational stress and teamwork. Results from initial analysis indicated that a number of workplace factors, such as workplace design, job content and teamwork, had an impact on employee well-being, including general health and job satisfaction. A number of issues associated with questionnaire design and administration were also highlighted.