This project investigated whether appropriate procedural interventions can facilitate team process and outcomes. Specific crew procedures were designed to fit general Crew Resource Management (CRM) principles and the specific needs of a commercial airline. The procedures were trained and implemented as Standard Operating Procedure (SOP) for one fleet while a control fleet did not have the training or SOP interventions. Multiple evaluation methods used different samples of evaluators and different evaluation instruments. Evaluation data converged to confirm the positive effects of the interventions in the experimental fleet.
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