Foremen and Experts as Trainers in a Modeling Process

Abstract

A training program based on modeling of the work process was carried out in a production line. The foremen and experts were taught to be able to lead the modeling process for the teams. The foremen need new skills and tools to handle their new roles as “coaches” or change agents. The intervention showed that the foremen and experts of the organization adopted the modeling method that has been previously used led by consultants. At the same time they had opportunities to practice their new roles in fostering the development of the work process. The evaluations of the program showed that the modeling process was regarded as useful for the teams as well as for developing the entire work process.