The purpose of this study was to determine if IS managers were familiar with the basic concepts /tools and potential benefits of TQM. This was accomplished by administering a questionnaire to a sample of IS managers who currently work for business units. The results have implications for both IS managers and researchers. IS managers were familiar with the language of TQM, but did not really understand its underlying philosophies and/or principles. The IS manager must be willing to commit to the TQM strategy for the long run. Also, most IS managers believed that top management leadership is a critical factor in their success.
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