This paper examines the development and applications of TQM in the public sector, in particular in the USA and in France. Issues related to the implementation process and the content of TQM in the public sector are discussed. Two cases provide data on actual implementations of TQM in the public sector. Both cases are local government agencies, one located in the State of Wisconsin, USA, and the other one in the Eastern region of France. Using Hofstede's model (1997), similarities and differences between the cases are discussed in light of cross-cultural characteristics.
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