Cases from production as well as product use support that quality for the end customer can only be performed if there is quality in all processes and work activities leading to the delivery of the product or service. A conditional requirement is that these work activities are free from risks of accidents, health impairments and that they promote well-being for the employees. An integrated ergonomics and quality approach is therefore to focus the interactions that take place within the work activities, and between humans, technology, organization and environment. Finally, a framework is proposed for this. It supports a methodology to analyze the interactions that take place.
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