Abstract
Surveys and site-based interviews and observation were used to examine the introduction of electronic mail (e-mail) into three elementary schools. A contingency model of technology adoption by organizations was used to develop the instruments and interpret the results. Surveys were given to all of the school staff to capture information on key factors such as: expectations fore-mail, influence of peers and administrators, training, technical support, and other logistical factors. On-site observation was used to expand on the findings of the surveys. Strong differences were seen between the schools in their use of the new email system and in their responses to questions pertaining to various contingency factors. In addition, significant correlations were found between the contingency factors and self-reported e-mail usage. The results of this study not only point to the importance of attending to the contingency factors identified in this study, but emphasizing that many other factors play a role in the adoption of technology in organizations. These results have implications not only for future introductions of technology into schools, but also for the business community.
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