The use of visual telephony is steadily becoming a business necessity. However, human factors issues in video teleconferencing (VTC) work systems can determine whether the benefits of VTC are fully realized. VTC meeting environments are augmented by visual displays, auditory systems, computer hardware and software. This generates complexity of managing these systems during the meeting. Furthermore, when managing these systems, other human factors issues arise such as systematic function allocation and training for the facilitator, technographer, and team members.
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