A Simple Cost Benefit Analysis for an Ergonomics “Train-The-Trainer” Program

Abstract

Cost justifying ergonomics interventions is becoming a necessary and important component of any ergonomics program. An ergonomics “Train-the-Trainer” program was established at TELUS in response to recommendations from a study on upper extremity musculoskeletal injuries among telephone operators. The training resulted in the formation of local “experts” or ergonomics teams, who were expected to provide in-house expertise in ergonomics and to assist in the promotion of ergonomics activities in the office on a regular basis. Since the inception of the local teams, there has been a reduction in the incidence and costs of reported upper extremity musculoskeletal injuries in Operator Services. An analysis was undertaken in order to quantify the total savings in dollars that resulted from this program, including savings in claim costs and savings in days lost. Based on the calculations, it was reported that the Ergonomics “Train-the-Trainer” program had resulted in total direct cost savings to TELUS of $163,000 over a two year period. This information was provided to Operator Services management and members of the local ergonomics teams. Ongoing support for the teams and analysis of musculoskeletal injury trends will continue.