Abstract
This session presents recent work that is likely to impact web design and usage in the near future. The presentations cover a range of topics, including: a remote testing methodology for websites that pulls from usability testing and traffic analysis; lessons learned from usability testing an electronic bill presentation and payment (EBPP) system; coverage of stakeholder objectives in multimedia and how they can be in conflict; a web browser that integrates visual, speech, and non-speech sound output to provide web access for people who are visually impaired; and a study that analyzes shape as a user's representation of an information space which embraces both the spatial components of navigation and the semantic components of comprehension.
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