Conceptual Framework for Using Computers to Enhance Employee Engagement in Large Offices

Abstract

Using computers to engage with staff members on their organization’s Employer of Choice (EOC) program as part of a human resource development (HRD) framework can add real value to that organization’s reputation. EOC is an evolving principle for Australian business. It reflects the value and importance organizations place on their key stakeholders, their staff members, and is a vital cog in HRD systems.This article aims to define EOC for Australian business conditions, expand on the valuable contribution employee engagement and interpersonal trust can add to risk management within an organization, and illustrate how information and communication technology provides an ideal and existing platform to educate a large office-based staff about their organization’s EOC program, underpinning a culture for a learning organization. Many organizations are working hard to acquire EOC status, as EOC programs are one way of addressing employee requirements. Australia has recently been through a 10-year period of low unemployment that resulted in a job seekers’ market mentality, enabling employees and job seekers to look beyond monetary incentive in employment to include aligning work culture with their individual beliefs on corporate, environmental, and social responsibility. This article reviews the benefits of a more engaging process for information management with staff members on their EOC opportunities and conceptualizes a model curriculum delivered through computer-assisted learning on an organization’s EOC program. The literature reviewed embraces the constructivist and andragogy principles on adult learning through prior experience and knowledge that may enable individually tailored education for large office-based staff.