Abstract
Most research on nursing home care has focused on its problems and shortcomings, with few positive reports concerning resident care. The current study investigates a neglected aspect of nursing home research. family members' positive perceptions of the care nursing assistants provide to residents with dementia. Content analysis of cross-sectional data from 133 family member interviews from five nursing homes revealedfour positive themes. • Family members' appreciation for how difficult it is to care for persons with dementia and understanding constraints imposed by understaffing, heavy workloads, and low wages; • Care provided by nursing assistants that exceeds expectations; • Positive expressions between nursing assistants and residents and residents' family members; and • Identification of a kin-like relationship between residents and nursing assistants.
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