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2.
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Bayley, D. and H. Mendelsohn (1968) Minorities and the Police. New York: Free Press.
4.
Black, A.D. (1968) The People and the Police. New York: McGraw-Hill.
5.
Eisenger, P.K. (1972) "The pattern of citizen contacts with urban officials ," pp. 43-69 in H. Hahn (ed.) People and Politics in Urban Society. Beverly Hills: Sage.
6.
Hannon, P.H. (1973) "The Nassau County Ombudsman," pp. 111-133 in A. J. Wyner (ed.) Executive Ombudsmen in the United States . Berkeley: University of California Institute of Governmental Studies.
7.
Lipsky, M. (1970) Police Encounters. Chicago: Aldine.
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National Advisory Commission on Civil Disorders (1968) Report of the National Advisory Commission on Civil Disorders. New York: Bantam.
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Reiss, A., Jr. (1971) The Police and the Public. New Haven: Yale Univ. Press.
10.
Rogowsky, E.T., L.H. Gold, and D.W. Abbott (1971) "Police: the civilian review board controversy ," pp. 59-97 in J. Bellush and S. David (eds.) Race and Politics in New York City. New York: Praeger.
11.
Rowat, D. (1973) The Ombudsman Plan. Toronto : McClelland & Stewart.