The
Problem
and
the
Solution. Small family businesses face unique chal lenges due to their size and the fact that decisions made by family members are often not open to discussion or challenge Yet such businesses face pressures to transform the way their managers and employees work and learn, just as larger businesses do This chapter discusses informal learning strategies observed in a family publishing company undergoing a business transformation The author describes "awakening," the first phase of the change process, and the implica tions for practice it presents
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