The purpose of this exploratory conceptual article is to stimulate dialogue about limitations to performance that may be associated with leadership’s inability to appropriately express emotional intelligence when primarily relying on innovative, Web-based communication technologies. Based on this concept and anecdotal evidence, the notion exists that extensive use of newer technologies may undermine the expression of a leader’s emotional intelligence (EI) characteristics during communications with stakeholders. Consequently, recipients of suboptimal communications from leadership may accept this as the status quo and performance may suffer. Although we have embraced innovative communication technologies without hesitation and often with much enthusiasm, there is limited empirical evidence as to how these newer approaches may enhance or diminish the quality of leader interactions and ultimately affect worker development and performance.
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