The problem and the solution. Human resource development (HRD) professionals consider the integration of the basic HRD functions an important goal. A part of this integration involves linking online technology-based knowledge management solutions and the technology-enabled learning and development of an organization’s human potential. This chapter explores the role of online technologies in the integration of knowledge generation and sharing, and organizational and individual learning and development.
Get full access to this article
View all access options for this article.
References
1.
Ardichvili, A.
, Page, V., & Wentling, T. (in press). Motivation and barriers to participation in virtual knowledge sharing teams. Journal of Knowledge Management.
2.
Cohen, D.
, & Prusak, L. (1996). British Petroleum’s Virtual Teamwork Program. Center for Business Innovation, Ernst and Young LLP. Retrieved May 30, 2002, from http://www.cbi.cgey.com/pub/docs/BP_Virtual_Teamwork.PDF
3.
Davenport, T.
, & DeLong, D. (1996). Knowledge management at Hewlett-Packard. Center for Business Innovation, Ernst and Young LLP. Retrieved May 30, 2002, from http://www.cbi.cgey.com/pub/docs/KmatHewlettPackard.PDF
4.
DeLong, D.
, & Seeman, P. (2000). Confronting conceptual confusion and conflict in knowledge management. Organizational Dynamics, 29(1), 33-44.
5.
Dixon, N.
(2000). Common knowledge: How companies thrive by sharing what they know. Boston: Harvard Business School Press.
6.
Ellis, K.
(2001). Sharing the best practices globally. Training, 38(7), 32-38.
7.
Gersting, A.
, Ives, B., & Gordon, C. (2000). A human performance approach to knowledge management. In D. Bonner (Ed.), Leading knowledge management and learning (pp. 23-38). Washington, DC: American Society for Training and Development.
8.
Haimila, S.
(2001). Shell creates communities of practice. KM World, 19, 1-2.
9.
Hoffman, I.
(2001). Knowledge management tools. In K. Mertins, P. Heisig, & J. Vorbeck (Eds.), Knowledge management:Best practices in Europe (pp. 74-96). Berlin: Springer-Verlag.
10.
Lawson, L.
, & Sleezer, C. (2001). Managing information technology changes in the workplace: A mixed bag. In C. Sleezer, T. Wentling, & R. Cude (Eds.), Human resource development and information technology:Making global connections (pp. 65-84). New York: Kluewer.
11.
Liedtka, J.
(1999). Linking competitive advantage with communities of practice. Journal of Management Inquiry, 8(1), 5-16.
12.
Marquardt, M.
(1999). The global advantage. Houston, TX: Gulf Publishing.
13.
McLure, M.
, & Faraj, S. (2000). “It is what one does”: Why people participate and help others in electronic communities of practice. Journal of Strategic Information Systems, 9(2/3), 155-173.
14.
Nonaka, I.
, & Konno, N. (1998). The concept of “BA”: Building a foundation for knowledge creation. California Management Review, 40(3), 40-54.
15.
Pfeffer, J.
, & Sutton, R. (2000). The knowing-doing gap:How smart companies turn knowledge into action. Boston: Harvard Business School Press.
16.
Polanyi, M.
(1957). The tacit dimension. Garden City, NY: Anchor Books.
17.
Rossett, A.
, & Marshall, J. (1999). Signposts on the road to knowledge management. In K. P. Kuchinke (Ed.), AHRD 1999 Conference Proceedings (pp. 496-503). Arlington, VA: Academy of Human Resource Development.
18.
Rucker, R.
(1999). Maintaining market leadership through learning: How Motorola uses technology to provide the right knowledge at the right time to its globally dispersed personnel. Supervision, 60(9), 3-6.
19.
Ruggles, R. L.
(1997). Knowledge management tools. Boston: Butterworth-Heinemann.
20.
Russ-Eft, D.
, Hurson, K., Pangilinan, R., & Egherman, T. (2001). Web-based leadership training: Determining success factors and effectiveness. In C. Sleezer, T. Wentling, & R. Cude (Eds.), Human resource development and information technology:Making global connections (pp. 131-152). New York: Kluewer.
21.
Tiwana, A.
(2000). The knowledge management toolkit:Practical techniques for building a knowledge management system. Upper Saddle River, NJ: Prentice Hall.
22.
Tiwana, A.
(2001). The essential guide to knowledge management. Upper Saddle River, NJ: Prentice Hall.
23.
Torraco, R.
(1999). A theory of knowledge management. In K. P. Kuchinke (Ed.), AHRD 1999 Conference Proceedings (pp. 488-495). Arlington, VA: Academy of Human Resource Development.
24.
Wenger, E.
(1998). Communities of practice: Learning, meaning and identity. Cambridge, UK: Cambridge University Press.
