Ethical decision-making in internet research – Investigating protest groups against Child Welfare Services on Facebook

Abstract

At a time when both extensive international and national protest and criticisms are directed toward the Norwegian Child Welfare Services, it is of great interest to researchers to gain insight into the viewpoints presented in protest groups on social media. The paper aims to give insight into the ethical judgement involved in research on digital communities where it is difficult to decide whether certain material is public or not. In addition, the paper reflects on the social consequences of understanding some participants as vulnerable versus understanding them as citizens, in a social work/child protection context on social media. A considerable amount of literature focuses on ethical questions in Internet research. There is also literature on the ethical considerations connected to resistance and protest groups on social media. There is, however, less existing research about the ethical decision-making within the field of social work, child protection and client protests on the Internet. This paper analyses certain experiences from a qualitative research project regarding Facebook groups protesting Child Welfare Services in Norway. The paper concludes that in some social media research contexts, as the one presented here, taking extra care to anonymize participants in publications is sufficient to secure privacy, and covert collection of data is possible without jeopardizing ethical guidelines. Further, by developing practical ethical judgement, we can – in some social work contexts – avoid putting people into categories like “vulnerable” and instead approach the participants in public Facebook groups as citizens with socio-political opinions.