Contextual–transformational social work in superdiverse contexts: An evaluative perspective by clients and social workers

Abstract

In this article, we uncover the perspectives of the stakeholders of a particular social work organization regarding outcomes and working principles in a contextual–transformative practice with vulnerable people in superdiverse contexts. Our study demonstrates how the main tasks of social workers in a contextual–transformational vision of social work, namely, improving the self-reliance of people and the conditions for societal participation and social cohesion, can be combined. By adopting a practice-oriented approach to evaluation, we succeeded in expressing the type of evidence that shows the outcomes of a contextualized transformational social work practice engaged with expanding the freedoms and agency of clients. Clients and social workers emphasize the following outcomes: a sense of belonging, increased practical competences, and feelings of confidence and empowerment. To achieve these outcomes, the social workers combine different practice principles. The principle of installing an “open house” in a divers sensitive and complex way is in the perspective of clients and social workers utterly effective. In superdiverse contexts and communities, social work practices must be recognizable for their clients and emit respect for cultural differences. The investment in effective relationship building with clients shows also to be crucial. Finally, juridical, informational, and practical support is essential for helping clients to acquire their (social) rights. Social workers’ crucial competence here in doing a “good” job, is their capacity to “set the problem,” “provide information”, and to look for improvement in the specific context.