How to get angry online…properly: Creating online deliberative systems that harness political anger's power and mitigate its costs

Abstract

Under conditions of high social and political polarization, expressing political anger online toward systemic injustice faces an apparent trilemma: Express none but lose anger's valuable goods; express anger to heterogeneous audiences but risk aggravating inter-group polarization; or express anger to like-minded people but succumb to the epistemic pitfalls and extremist tendencies inherent to homogeneous groups. Solving the trilemma requires cultivating an online environment as a deliberative system composed of four kinds of groups—each with distinct purposes and norms. I argue that applying empirically-guided design principles to this systems framework provides political anger a place where its powers can serve justice without damaging the epistemic, ethical, emotional, and community resources required for a democratic path to correcting systemic injustice.