ArcherM. (2000) Being Human: The Problem of Agency. Cambridge: Cambridge University Press.
2.
FordD. (2010) ‘IMP and Service-dominant Logic: Divergence, Convergence and Development’, Industrial Marketing Managementdoi:10.1016/j.indmarman.2010.06.035.
3.
GiddensA. (1984) The Constitution of Society. Berkeley, CA: University of California Press .
4.
HaaseM.KleinaltenkampM. (2011) ‘Property Rights Design and Market Process: Implications for Market Theory, Marketing Theory and S-D Logic’, Journal of Macromarketing31(2): 148–59.
5.
HeideJ.B. (1994) ‘Interorganizational Governance in Marketing Channels’, Journal of Marketing58(January): 71–85.
6.
LemkeF.ClarkM.WilsonH. (2010) ‘Customer Experience Quality: An Exploration in Business and Consumer Contexts Using Repertory Grid Technique’, Journal of the Academy of Marketing Science39(2011): 846–69.
7.
LuschR.F.VargoS.L.TanniruM. (2010) ‘Service, Value Networks and Learning’, Journal of the Academy of Marketing Science38: 19–31.
8.
MaglioP.P.SpohrerJ. (2008) ‘Fundamentals of Service Science’, Journal of the Academy of Marketing Science36: 18–20.
9.
MillerD. (1987) ‘The Genesis of Configuration’, Academy of Management Review12(4): 670–87.
10.
PrahaladC.K.HamelG. (1990) ‘The Core Competence of the Corporation’, Harvard Business ReviewMay–June: 79–91.
11.
RamaswamyV. (2010) ‘It’s about Human Experiences … and beyond, to Co-creation’, Industrial Marketing Managementdoi:10.1016/j.indmarman.2010.06.030.
12.
ReadS.DewN.SarasvathyS.SongM.WiltbankR. (2009) ‘Marketing under Uncertainty: The Logic of an Effectual Approach’, Journal of Marketing73(May): 1–18.
13.
Sánchez-FernándezR.Iniesta-BonilloM.A. (2007) ‘The Concept of Perceived Value: A Systematic Review of the Research’, Marketing Theory7(4): 427–51.
14.
VargoS.L.LuschR.F. (2004) ‘Evolving to a New Dominant Logic for Marketing’, Journal of Marketing68(1): 1–17.
15.
VargoS.L.LuschR.F. (2008) ‘Service-dominant Logic: Continuing the Evolution’, Journal of the Academy of Marketing Science36: 1–10.
16.
VargoS.LuschR.F. (2010) ‘It’s all B2B … and beyond: Toward a Systems Perspective of the Market’, Industrial Marketing Management40(2011): 181–7.