This article begins with analysis of four of the principal ‘modes of engagement’ which articulate the human/wild animal nexus: encounter; representation; presentation; and quasification. It then goes on to focus upon the zoo as a key site of animal presentation and of mass tourism. The argument is presented that the zoo in late modernity is undergoing crucial changes in its legitimating narratives. In addition, it is suggested that zoos are exhibiting a tendency towards Disneyization, which entails the following interlinked features: theming; dedifferentiation of consumption; merchandising; and emotional labour. We illustrate this tendency through the discussion of a variety of contemporary developments in zoos and wildlife parks.
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