BrodkinE. Z. (2011).
Policy work: Street-level organizations under new managerialism.Journal of Public Administration Research and Theory, 21(suppl_2), i253–i277. doi:10.1093/jopart/muq093
2.
Maynard-MoodyS.MushenoM. (2000).
State agent or citizen agent: Two narratives of discretion.Journal of Public Administration Research and Theory, 10, 329–358.
3.
Maynard-MoodyS.PortilloS. (2010). Street-level bureaucracy theory. In DurantR. F. (Ed.), The Oxford handbook of American bureaucracy (pp. 252–277).
New York, NY:
Oxford University Press.