• Summary: This article describes the results of a qualitative research project that was carried out in a social service agency in central Israel. The aim of the research was to identify essential elements in the creation of a positive intervention experience involving social workers and families in distress.
• Findings: The main findings of the research are described and analyzed within the framework of institutional, social and political contexts, using Denzin's critical-interpretive approach. It was found that at the basis of what is conceived of as a positive intervention experienced by both families in distress and social workers alike, lies the quality of the bond that was established between these two groups. As a result of the bond, based on relations of trust and closeness, the clients experienced a significant relief from the weight of their distress and reported changes in their self-image and in their family relations. However, the work setting in the social agency — a heavy workload, extensive burdens of bureaucracy, and budgetary limitations — made it impossible for social workers to devote themselves appropriately to cultivating the bond.
• Applications : The research here described also indicates that there is need for a `social dialogue' between social workers and clients in order to clarify the connection between individual family problems and the socio-political situation in Israel and to facilitate a greater role for the general public in matters concerning families in distress.
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