McKinsey Global Institute (1998) ‘Driving productivity and growth in the UK economy’, McKinsey Global Institute.
2.
McKinsey Global Institute (1998) ‘Hotels’, unpublished.
3.
PraisS. J.JarvisV.WagnerK. (1989) ‘Productivity and vocational skills in services in Britain and Germany: Hotels’, National Institute Economic Review, November, 52–73.
4.
WittC. A.WittS. F. (1989) ‘Why productivity in the hotel sector is low’, Journal of Contemporary Hospitality Management, 1(2), 28–34.