This article presents recent developments in the Geneva modular and interactionist approach to discourse organization. The first section analyses the main epistemological, theoretical and methodological properties of the Geneva Model by examining its relationship to data, communicative action, complexity and discourse organization, and then outlines the Geneva Model's modular methodology. The second section of the article focuses on a text extract from a service encounter and applies some aspects of the modular methodology to the analysis of request sequences. The authors argue that requests cannot be reduced to the utterance of single speech acts but are best described as complex discourse practices linking praxeological information, conceptual knowledge and textual competence.
Adam, J.-M. (1992) Les textes: types et prototypes. Paris: Nathan.
2.
Adam, J.-M. (1999) Linguistique textuelle: Des genres de discours aux textes. Paris: Nathan.
3.
Aston, G. (ed.) (1988) Negotiating Service: Studies in the Discourse of Bookshop Encounters. Bologna: CLUEB.
4.
Auchlin, A. (1993) Faire, montrer, dire: Pragmatique comparée de l'énonciation en français et en chinois. Bern: Peter Lang.
5.
Auchlin, A. (1999) `Les dimensions de l'analyse pragmatique du discours dans une approche expérientielle et systémique de la compétence discursive', in J. Verschueren (ed.) Pragmatics in1998, pp. 1—22. Antwerp: International Pragmatics Association.
6.
Auchlin, A. and Zenone, A. (1980) `Conversations, actions, actes de langage: éléments d'un système d'analyse', Cahiers de linguistique française1: 6—41.
7.
Austin, J.L. (1962) How to Do Things with Words. Oxford: Clarendon Press.
8.
Bakhtin, M. (1972) Marxism and the Philosophy of Language. The Hague: Mouton.
9.
Bakhtin, M. (1986) Speech Genres and Other Late Essays, trans. Vern W. McGee. Austin: University of Texas Press.
10.
Bally, Ch. (1913) Ferdinand de Saussure et l'état actuel des recherches linguistiques. Geneva: Atar.
11.
Bronckart, J.-P. (1997) Activité langagière, textes et discours. Lausanne: Delachaux and Niestlé.
12.
Brown, P. and Levinson, S. (1987) Politeness: Some Universals in Language Use. Cambridge: Cambridge University Press.
13.
Brown, G. and Yule, G. (1983) Discourse Analysis. Cambridge : Cambridge University Press.
14.
Burger, M. (2002) Les manifestes: paroles de combat. De Marx à Breton . Paris: Delachaux and Niestlé.
15.
Burger, M. (forthcoming) `The Role of Identities as Cognitive and Linguistic Resources of the Interaction', in C. Inchaurralde (ed.) Bridging the Gap between Interaction and Cognition in Linguistics .
16.
Burger, M. and Filliettaz, L.(forthcoming) `Media Interviews: An Intersection of Multiple Social Practices ', in C.N. Candlin (ed.) Research and Practices in Professional DiscourseHong Kong : City University Press.
17.
Caron, J. (1997) `Psychologie cognitive et interactions conversationnelles' , in J. Bernicot, J. Caron-Pargue and A. Trognon (eds) Conversation, interaction et fonctionnement cognitif, pp. 221—37. Nancy: Presses Universitaires de Nancy.
18.
Charaudeau, P. (1995) `Une analyse sémiolinguistique du discours', Langage117: 96—111.
19.
Clark, H.H. (1996) Using Language. Cambridge: Cambridge University Press.
20.
Coirier, P., Gaonac'h, D. and Passerault, J.-M. (1996) Psycholinguistique textuelle: Approche cognitive de la compréhension et de la production des textes. Paris: Colin.
21.
Ducrot, O. et al. (1980) Les mots du discours. Paris: Minuit.
22.
Ducrot, O. (1984) Le dire et le dit. Paris: Minuit.
23.
Egner, I. (1988) Analyse conversationnelle de l'échange réparateur en wobé. Bern: Peter Lang.
24.
Espuny, J. (1997) Etude de la diaphonie dans des dialogues en face à face. Barcelona: Publicaciòn Universitat de Barcelona.
25.
Fairclough, N. (1995) Critical Discourse Analysis. London: Longman.
26.
Filliettaz, L. (1999a) `Une approche modulaire de l'hétérogénéité compositionnelle du discours: le cas des récits oraux', Cahiers de linguistique française21: 261—327.
27.
Filliettaz, L. (1999b) La structure actionnelle et la structure textuelle des interactions verbales, Cahiers de linguistique française21: 79—100.
28.
Filliettaz, L. (2002) La parole en action: Eléments de pragmatique psycho-sociale . Quebec: Nota Bene.
29.
Fodor, J.A. (1983) The Modularity of Mind. Cambridge, MA: MIT Press.
30.
Germain, C. (ed.) (1997) L'observation et l'analyse de l'enseignement des langues: problèmes théoriques et méthodologiques . Montreal: Editions Livrel.
31.
Ghiglione, R. and Trognon, A. (1993) Où va la pragmatique?Grenoble : Presses Universitaires de Grenoble.
32.
Goffman, E. (1974) Frame Analysis. New York: Harper & Row.
33.
Goffman, E. (1983) `The Interaction Order', American Sociological Review48: 10—17.
34.
Grice, H.P. (1979) `Logique et conversation', Communications30: 57—72.
35.
Grobet, A. (2002) L'identification des topiques dans les dialogues . Louvain-la-Neuve: Duculot.
36.
Habermas, J. (1984) The Theory of Communicative Action. London: Heinemann.
37.
Hall, C., Sarangi, S. and Slembrouck, S. (1999) `The Legitimation of the Client and the Profession: Identities and Roles in Social Work Discourse', in S. Sarangi and C. Roberts (eds) Talk, Work and Institutional Order, pp. 293—322. Berlin : Montonde Gruyter.
38.
Harré, R. and Gillett, G. (1994) The Discursive Mind. London : Sage.
39.
Joseph, I. and Jeannot, G. (eds) (1995) Métiers du public: les compétences de l'agent et l'espace de l'usager. Paris: CNRS.
40.
Kasher, A. (1991) `On the Pragmatic Modules: A Lecture', Journal ofPragmatics16: 381—97.
41.
Kerbrat-Orecchioni, C. (1990) Les interactions verbales, vol. 1. Paris: Colin.
42.
Kuyumcuyan, A. (2002) Mention et diction: Pour une pragmatique du discours narratif. Bern: Peter Lang.
43.
Labov, W. and Fanshel, D. (1977) Therapeutic Discourse: Psychotherapy as Conversation . New York: Academic Press.
44.
Lambrecht, K. (1994) Information Structure and Sentence Form: Topic, Focus and the Mental Representations of Discourse Referents. Cambridge: Cambridge University Press.
45.
Levinson, S. (1992) `Activity Types and Language', in P. Drew and J. Heritage (eds) Talk at Work: Interaction in Institutional Settings , pp. 66—100. Cambridge: Cambridge University Press.
46.
Luzzati, D. (1995) Le dialogue verbal homme-machine: études de cas . Paris: Masson.
47.
Maingueneau, D. (1995) `Présentation', Langage117: 3—11.
48.
Mann, W.C., Matthiessen, C. and Thompson, S.A. (1992) `Rhetorical Structure Theory and Text Analysis' , in W.C. Mann and S.A. Thompson (eds) Discourse Description: Diverse Linguistic Analyses of a Fund-raising Text, pp. 39—78. Amsterdam: John Benjamins.
49.
Martel, G. (1998) Pour une rhétorique du quotidien. Quebec: Ciral.
50.
Mell, J. (1992) Etude des communications verbales entre pilote et contrôleur en situation standard et non standard. Toulouse : Enac.
51.
Miche, E. (1998) Secuencias discursivas del desacuerdo. Santiago de Compostella: Verba.
52.
Molino, J. (1989) `Interpréter', in C. Reichler (ed.) L'interprétation des textes. Paris: Minuit.
53.
Motsch, W. (1991) `Anforderungen an eine modulare Textanalyse', Sprache und Pragmatik24: 47—61.
54.
Nølke, H. (1994) Linguistique modulaire: de la forme au sens. Louvain: Peeters.
55.
Nølke, H. (2000) `Linguistique modulaire: principes méthodologiques et applications', in H. Nølke and J.-M. Adam (eds) Approches modulaires: de la langue au discours, pp. 17—73. Lausanne : Delachaux and Niestlé.
56.
Nølke, H. and Adam, J.-M. (eds) (2000) Approches modulaires: de la langue au discours. Lausanne: Delachaux and Niestlé.
57.
Pike, K. (1967) Language in Relation to a Unified Theory of the Structure of Human Behavior. The Hague: Mouton.
58.
Pires, S. (1997) Estratégias discursivas na adolescência. Sao Paulo: Editora Arte and Ciencia.
59.
Reboul, A. and Moeschler, J. (1998) Pragmatique du discours. Paris : Colin.
60.
Ricoeur, P. (1986) Du texte à l'action: essais d'herméneutique II . Paris: Seuil.
61.
Rosch, E. (1978) `Principles of Categorization', in E. Rosch and B. Lloyd (eds) Cognition and Categorization, pp. 27—48. Hillsdale, NJ: Erlbaum.
62.
Roulet, E. (1995) `Etude des plans d'organisation syntaxique, hiérarchique et référentiel du dialogue: autonomie et interrelations modulaires', Cahiers de linguistique française17: 123—40.
63.
Roulet, E. (1997a) `A Modular Approach to Discourse Structures', Pragmatics7(2): 125—46.
64.
Roulet, E. (1997b) `Polyphony', in J. Verschueren, J.-O. Östman and J. Blommaert (eds) Handbook of Pragmatics. Amsterdam: John Benjamins .
65.
Roulet, E. (1999) La description de l'organisation du discours. Paris: Didier.
66.
Roulet, E., Auchlin, A., Moeschler, J., Rubattel, C. and Schelling, M. (1985) L'articulation du discours en français contemporain . Bern: Peter Lang.
67.
Roulet, E., Filliettaz, L., Grobet, A., with Burger, M. (2001) Un modèle et un instrument d'analyse de l'organisation du discours. Bern: Peter Lang.
68.
Sacks, H., Schegloff, E. and Jefferson, G. (1978) `A Simplest Systematics of the Organization of Turn Taking for Conversation', in J. Schenkein (ed.) Studies in the Organization of Conversational Interaction , pp. 7—55. New York: Academic Press.
69.
Sarangi, S. and Roberts, C. (eds) (1999) Talk, Work and Institutional Order: Discourse in Medical, Mediation and Management Settings. Berlin: Mouton de Gruyter.
70.
Schank, R.C. and Abelson, R.P. (1977) Scripts, Plans, Goals and Understanding: An Inquiry into Human Knowledge Structures. Hillsdale, NJ: Erlbaum.
71.
Schiffrin, D. (1987) Discourse Markers. Cambridge : Cambridge University Press.
72.
Schiffrin, D. (1994) Approaches to Discourse. Oxford : Blackwell.
73.
Scollon, R. (2000) `Mediated Discourse: An Integrated Theory of Sociolingistic Action', paper presented at the Sociolinguistic Symposium, The Interface between Linguistics and Social Theory, Bristol 27—9 April.
74.
Scollon, R. (2001) `Action and Text: Toward an Integrated Understanding of the Place of Text in Social (Inter)action'”, in R. Wodak and M. Meyer (eds) Methods in Critical Discourse Analysis. London: Sage.
75.
Searle, J.R. (1969) Speech Acts: An Essay in the Philosophy of Language . Cambridge: Cambridge University Press.
76.
Simon, H.A. (1962) `The Architecture of Complexity', Proceedings of the American Philosophical Society106: 467—82.
77.
Sinclair, J.M. and Coulthard, R.M. (1975) Towards an Analysis of Discourse. Oxford: Oxford University Press.
78.
Sperber, D. and Wilson, D. (1986) Relevance: Communication and Cognition. Oxford: Blackwell.
79.
Suchman, L.A. (1987) Plans and Situated Actions: The Problem of Human—Machine Communication. Cambridge: Cambridge University Press.
80.
Tannen, D. (ed.) (1993) Framing in Discourse. Oxford: Oxford University Press.
81.
Van Dijk, T.A. (1990) `Social Cognition and Discourse', in H. Giles and W.P. Robinson (eds) Handbook of Language and Social Psychology, pp. 163—83. Chichester: Wiley.
82.
Van Dijk, T.A. (ed.) (1997a) Discourse as Structure and Process. London: Sage.
83.
Van Dijk, T.A. (ed.) (1997b) Discourse as Social Interaction. London: Sage.
84.
Van Dijk, T.A. (1998) Ideology: A Multidisciplinary Approach. London: Sage.
85.
Ventola, E. (1987) The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters. London : Pinter.
86.
Vernant, D. (1997) Du discours à l'action. Paris : Presses Universitaires de France.
87.
Vion, R. (1992) La communication verbale: analyse des interactions . Paris: Hachette.
88.
Von Cranach, M., Kalbermatten, U., Intermühle, K. and Gugler, B. (1982) `Goal-Directed Action'. London : Academic Press.
89.
Vygotsky, L.S. (1962) Thought and Language, trans. E. Hanfmann and G. Vakar. Cambridge, MA: MIT Press .
90.
Wetzel-Kranz, B. (1997) `Fragen und Befragungstypen: Die Befragung in Vorstellungsgesprächen und anderen Gesprächstypen', PhD dissertation, University of Geneva.
91.
Wodak, R. (1997) `Critical Discourse Analysis and the Study of Doctor—Patient Interaction', in B.-L. Gunnarsson, P. Linell and B. Nordberg (eds) The Construction of Professional Discourse, pp. 172—200. London: Longman.
92.
Ylänne-McEwen, V.T. (1996) `Relational Processes within a Transactional Setting: An Investigation of Travel Agency Discourse', PhD dissertation, University of Wales.
93.
Zimmerman, D.H. (1998) `Identity, Context and Interaction', in C. Antaki and S. Widdicombe (eds) Identities in Talk, pp. 87—106. London: Sage.
