This article presents findings from research into listening strategies and tactics of
ESL learners from the People’s Republic of China studying on an intensive
English language and academic skills programme in a university in Singapore. This
research makes a distinction between strategies and tactics, with the term
‘strategy’ referring to a general approach and
‘tactic’ meaning a specific action or step. In this article I
identify the cognitive and metacognitive strategies and tactics used by 16 ESL
learners, and compare the way high- and low-ability listeners applied them. I
specifically examine the frequency and the types of strategies and tactics used. To
find evidence of these cognitive processes, retrospective verbal reports were
analysed. The study showed that the high-ability listeners used more strategies and
tactics than the low- ability ones. They were also able to vary their application of
tactics within each strategy. Both groups used more cognitive strategies and tactics
than metacognitive ones, but the low-ability listeners were particularly poor at it.
In addition to reporting the results from the study, the article also discusses
issues related to using verbal reports as data and training learners to use
listening strategies.
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