The barriers and facilitators to help-seeking by healthcare professionals experiencing stress or burnout

Abstract

Healthcare professionals (HCPs) face significant mental health challenges, yet barriers such as stigma, discrimination, and systemic issues hinder help-seeking. This study examines the barriers and facilitators to accessing wellbeing provision at a mental health NHS Foundation Trust in England. Three focus groups, comprising doctors and nurses from diverse backgrounds, were conducted, with reflexive thematic analysis employed to identify stressors, coping strategies, and mitigating factors. Findings highlighted stressors such as overwhelming workloads, clinical risks, and operational challenges, while coping mechanisms included flexible working, and supervision. Barriers to help-seeking were attributed to limited awareness of resources, organisational culture, and manager-employee dynamics. Recommendations include reviewing staffing levels, wellbeing-focussed managerial training, and improving the accessibility and authenticity of wellbeing services. Addressing these factors can cultivate an environment that reduces burnout, encourages help-seeking, and enhances patient care. These findings provide guidance to employers seeking to develop effective interventions to support HCP wellbeing in the workplace.